Terms and Conditions

These Terms and Conditions govern your use of the services provided by Dotweb. By using our services, you agree to the terms outlined below. Please read them carefully before proceeding.

1. Business Information

2. Services Offered

Dotweb provides the following services:

  • Website design
  • Website hosting
  • Domain registration
  • Digital marketing

3. Pricing and Payment

  • Payments are processed securely through third-party payment processors or gateways.
  • EFT payments may be accepted upon special request by the customer.
  • Refunds are exceptional and will only be handled by Dotweb or the third-party payment processor in rare cases. As most services constitute an agreement for service delivery, refunds are unlikely unless the service is not rendered as agreed.
  • Promotional discounts may be offered periodically but should not be viewed as permanent pricing arrangements.
  • Prices for services and hosting may be reviewed and adjusted annually. The annual review is not based on the customer’s signup date but aligns with Dotweb’s pricing calendar, typically in December.

4. Termination Policy

  • Services may be suspended for non-payment. If payment is not received within 30 days after the due date, Dotweb reserves the right to terminate services.
  • Dotweb may also terminate services if:
    • A user is abusive, dishonest, or engages in illegal, defamatory, explicit, or bigoted activities.
    • Written confirmation of termination will be sent to the user, but Dotweb reserves the right to refuse services at any time and for any reason.
  • Users have the right to appeal a termination decision but may not take legal action regarding service termination, as Dotweb retains the right of admission.

5. Liability Disclaimer

Dotweb is not liable for:

  • Server downtime.
  • Data loss.
  • Financial or physical loss resulting from delays, failures, or interruptions in our services.

6. Intellectual Property

All intellectual property, including but not limited to website designs, hosting platforms, and content, is owned by Dotweb and is protected by copyright laws. Unauthorized use or reproduction of this content is strictly prohibited.

7. User Obligations

Users are required to use Dotweb’s services lawfully and responsibly. Any unlawful activity or misuse of our services is strictly prohibited.

8. Jurisdiction

These Terms and Conditions are governed by South African law, including but not limited to the Consumer Protection Act.

9. Updates to Terms

Dotweb reserves the right to amend these Terms and Conditions at any time. Changes will be published on the website and may take effect immediately without prior notice.

© 2025 DOTWEB

Got questions? We’re here with answers. Even if we can’t do it all, we’ll be straight up and still figure out a way to assist. That’s our commitment to you, no ifs or buts!

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